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The Cancer Center of Huntsville, P.C.

Frequently Asked Questions

Q: If there is inclement weather, how will I know if you are open?

A: If we close the office early, or open late, due to inclement weather we will make every effort to contact you by phone. If we are unable to notify you due to a situation that develops overnight, please call our office before your appointment, but not before 7:00am, to see if we are open. You will reach our answering service and they will be able to tell you if we are closed. We also post closings on our Facebook page, and we notify WAFF, WHNT and WAAY.

Q: Where do I park?

A: Easy Parking Guide

  1. Park in the Blackwell Tower Parking Garage.
  2. Take the garage elevator to the Lobby (L) Level.
  3. Walk across the bridge to enter Blackwell Medical Tower.
  4. Take the Medical Tower elevator to the 2nd floor. The whole second floor is dedicated to TCC.
  5. TCC will provide you with a free parking token to use in exiting the parking garage.

Q: Is it ok to bring a family member or friend to sit with me during my treatment?

A: You may bring one or two people with you, preferably one. However, that person must be at least 16 years of age. No child under the age of 16 is permitted in the treatment area.

Q: Do I need to bring anything with me when I have a treatment?

A: You can bring your laptop or iPad to use with our public WiFi. Some patients prefer to read, or knit, or even quilt while they are having treatment. Anything that will help you pass the time and is not disruptive to the other patients is fine.

Q: Will a meal be provided to me during my treatment?

A: We provide a snack, free of charge, to each patient receiving treatment. If you are here for a long period of time and want lunch, a family member or friend can go and pick lunch up for you at any nearby restaurant, or they can go to the Huntsville Hospital cafeteria or food court conveniently located in walking distant without having to go outside. We also have a vending machine with soft drinks in the treatment area and there is a convenience store located in the hospital not far from our office.

Q: Will my insurance be filed?

A: We will file your insurance when you come to our office. We will collect your co-payment and any outstanding balance when you first arrive for your appointment. We accept cash, check, debit card, Visa card, Mastercard and Discover card.

Q: What if I have a cancer policy?

A: If you have a cancer policy we will send you a completed claim form to submit to your insurance carrier after each visit.

Q: How do I get a refill on my prescription?

A: We ask that you request refills when you come in to see the physician. However, if you find that you need a refill please call our office and chose the option for prescription refills. Your call will go to the voice mailbox of the nurse navigator for your physician. It is not necessary to call back once you have left your refill request. If the nurse has any questions about your medication she will contact you. Otherwise, your prescription should be available within 48 hours.

Q: What do I do if I have a medical issue after my treatment or between appointments?

A: You should call our office if you have a question about a medical problem that needs attention. Choose the option on the phone menu for the nurse navigator for your physician. You will be sent to her voicemail. Our nurse navigators do not answer calls as they come in. It is more productive for her to listen to your message and speak to the physician before calling you back with instructions. You will receive a call back from the navigator by the end of the day. It is not necessary to call multiple times.

Q: If there is inclement weather, how will I know if you are open?

A: If we close the office early, or open late, due to inclement weather we will make every effort to contact you by phone. If we are unable to notify you due to a situation that develops overnight, please call our office before your appointment, but not before 7:00am, to see if we are open. You will reach our answering service and they will be able to tell you if we are closed. We also post closings on our Facebook page, and we notify WAFF, WHNT and WAAY.